Shipping & Delivery Information
1. Shipping Cost
We offer free worldwide shipping.
2. Estimated Delivery Time
We process the package in 2 to 3 business days.
The delivery process then takes around 6 to 10 business days depending on your location.
3. Shipping Destinations
We currently ship to the following regions:
- United States: Delivery to all U.S. states and Washington D.C., Monday–Friday, excluding public holidays. Note: We do not ship to APO/FPO/DPO addresses.
- United Kingdom: Delivery to all regions, Monday–Friday, excluding public holidays.
- Australia: Delivery to all regions, Monday–Friday, excluding public holidays.
4. Order Tracking
- Orders are processed and dispatched within 48 hours on business days.
- During peak periods, processing may take longer.
- Once shipped, you’ll receive a confirmation email with tracking details.
- Please note: tracking updates may take a few days to become available.
5. Delivery Delays or Lost Packages
We work with trusted logistics providers to ensure real-time tracking. However, if delays or loss occur, we will:
- Keep You Updated: We’ll stay in touch and inform you of any issues promptly.
- Offer Alternative Solutions: We may arrange a replacement shipment or use a faster delivery method depending on the situation.
6. Order Cancellations
You may cancel your order before it has been processed for shipping to receive a full refund. Once the order has been shipped, it cannot be canceled.
If you no longer want the package after it arrives, you may request a return.
7. Contact Us
If you have any questions, feel free to contact us directly:
Email: support@nivrolen.com